:root{
  --bg:#f4f5f7; --card:#fff; --ink:#1b1d20; --muted:#69707a; --line:#dfe2e6;
  --brand:#191919; --accent:#d71920; --accent-dark:#b61117; --accent-soft:#fff1f1;
  --danger:#b42318; --ok:#157347; --shadow:0 3px 12px rgba(0,0,0,.06); --radius:10px;
}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink)}
button,input,textarea,select{font:inherit}.app-shell{min-height:100vh;display:flex}.main-panel{min-width:0;flex:1;margin-left:240px}.sidebar{position:fixed;inset:0 auto 0 0;width:240px;background:var(--brand);color:#fff;z-index:30;display:flex;flex-direction:column}.brand-block{height:82px;padding:18px;display:flex;align-items:center;gap:12px;border-bottom:1px solid #343434}.brand-block strong{display:block;font-size:16px}.brand-block small{display:block;color:#a9a9a9;font-size:11px;margin-top:3px}.brand-mark{width:42px;height:42px;border-radius:7px;background:var(--accent);display:grid;place-items:center;font-size:25px;font-weight:900}.side-nav{padding:14px 10px;display:grid;gap:5px}.nav-btn{border:0;background:transparent;color:#d8d8d8;display:flex;align-items:center;gap:12px;width:100%;padding:12px 13px;border-radius:7px;text-align:left;cursor:pointer}.nav-btn span{width:22px;text-align:center;font-size:19px}.nav-btn b{font-size:14px}.nav-btn:hover{background:#292929;color:#fff}.nav-btn.active{background:var(--accent);color:#fff}.sidebar-foot{margin-top:auto;padding:16px 18px;color:#858585;font-size:11px;border-top:1px solid #343434}.backdrop{display:none}
.topbar{height:82px;position:sticky;top:0;z-index:20;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 28px;gap:14px}.menu-btn{display:none;border:1px solid var(--line);background:#fff;border-radius:7px;width:42px;height:42px;font-size:20px}.page-heading{flex:1}.eyebrow{font-size:10px;font-weight:850;letter-spacing:.13em;color:var(--accent)}h1{font-size:24px;margin:2px 0 0}h2{font-size:20px;margin:0 0 12px}h3{font-size:16px;margin:0}.avatar{width:42px;height:42px;border-radius:7px;border:0;background:var(--brand);color:#fff;font-weight:850;cursor:pointer}.content{max-width:1150px;padding:24px 28px 44px}.hero{background:#fff;border:1px solid var(--line);border-left:5px solid var(--accent);border-radius:var(--radius);padding:20px 22px;margin-bottom:16px;box-shadow:var(--shadow)}.hero h2{font-size:23px;margin:3px 0 5px}.muted{color:var(--muted)}
.action-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.action-card{min-height:116px;border:1px solid var(--line);border-radius:var(--radius);padding:17px;text-align:left;background:#fff;box-shadow:var(--shadow);cursor:pointer}.action-card:hover{border-color:#bbb}.action-card span{font-size:24px;font-weight:800}.action-card strong{display:block;font-size:16px;margin:12px 0 3px}.action-card.primary{background:var(--accent);border-color:var(--accent);color:#fff}.action-card.primary:hover{background:var(--accent-dark)}.small{font-size:12px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.stat{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:17px;box-shadow:var(--shadow)}.stat strong{display:block;font-size:27px}.stat span{font-size:12px;color:var(--muted)}
.section-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:24px 0 9px}.section-head h2{margin:0}.link-btn{border:0;background:none;color:var(--accent);font-weight:800;padding:6px;cursor:pointer}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:16px;margin:10px 0;box-shadow:var(--shadow)}.card.clickable{cursor:pointer}.card.clickable:hover{border-color:#c5c8cc}.customer-row{display:flex;justify-content:space-between;gap:12px;align-items:center}.chev{font-size:22px;color:#8c9299}.meta{font-size:12px;color:var(--muted);margin-top:5px}.visit-note{white-space:pre-wrap;line-height:1.5;margin:10px 0}.followup{border-left:4px solid var(--accent)}
label{display:block;font-weight:750;font-size:13px;margin:14px 0 6px}input,textarea,select{width:100%;border:1px solid #c9cdd2;border-radius:7px;padding:12px 13px;background:#fff;color:var(--ink);outline:none}textarea{min-height:145px;resize:vertical}input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(215,25,32,.10)}.btn{border:0;border-radius:7px;padding:12px 15px;font-weight:800;cursor:pointer}.btn.primary{background:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-dark)}.btn.secondary{background:#e8eaed;color:var(--ink)}.btn.danger{background:#fde8e8;color:var(--danger)}.btn.full{width:100%}.button-row{display:flex;gap:9px;margin-top:16px}.button-row>*{flex:1}.toolbar{display:flex;gap:8px;align-items:center}.toolbar input{flex:1}.toolbar .btn{width:46px}
.pill-row{display:flex;flex-wrap:wrap;gap:8px}.pill{border:1px solid var(--line);background:#fff;border-radius:7px;padding:9px 12px;font-size:12px;font-weight:750;cursor:pointer}.pill.selected{border-color:var(--accent);background:var(--accent-soft);color:#a80f14}.badge{display:inline-flex;align-items:center;border-radius:5px;padding:5px 7px;font-size:10px;font-weight:850;letter-spacing:.02em}.badge.open{background:#fff0f0;color:#b31218}.badge.won{background:#e8f6ee;color:#146c43}.badge.lost{background:#f1f2f4;color:#4f5660}.badge.parked{background:#fff4d6;color:#8a5a00}.badge.complete{background:#eaf4ff;color:#15558d}.badge.info{background:#eaf4ff;color:#15558d}.empty{text-align:center;padding:32px 16px;color:var(--muted)}.divider{height:1px;background:var(--line);margin:14px 0}.contact-line{display:flex;gap:12px;flex-wrap:wrap}.contact-line a{color:var(--ink);text-decoration:none;font-weight:700}.notice{background:#fff4f4;border:1px solid #f3c9cb;color:#a9161b;border-radius:7px;padding:12px;font-size:13px}.success{background:#eef9f2;border:1px solid #c3e8d1;color:#146c43;border-radius:7px;padding:12px;font-size:13px}.customer-title{font-size:23px;margin:0 0 4px}.stack{display:grid;gap:9px}.user-choice{width:100%;text-align:left;background:#fff;border:1px solid var(--line);border-radius:7px;padding:13px}.sheet{border:0;border-radius:12px;padding:22px;width:min(520px,calc(100% - 24px));box-shadow:0 24px 70px rgba(0,0,0,.28)}.sheet::backdrop{background:rgba(0,0,0,.48)}.sheet-handle{display:none}
@media(max-width:980px){.action-grid{grid-template-columns:1fr 1fr}.main-panel{margin-left:0}.sidebar{transform:translateX(-100%);transition:transform .2s ease;box-shadow:8px 0 28px rgba(0,0,0,.2)}.sidebar.open{transform:translateX(0)}.backdrop.show{display:block;position:fixed;inset:0;background:rgba(0,0,0,.38);z-index:25}.menu-btn{display:block}}
@media(max-width:640px){.topbar{height:70px;padding:0 14px}.content{padding:14px 13px 32px}.eyebrow{font-size:9px}h1{font-size:20px}.action-grid{grid-template-columns:1fr 1fr;gap:9px}.action-card{min-height:105px;padding:14px}.grid-2{grid-template-columns:1fr 1fr}.hero{padding:17px}.hero h2{font-size:20px}.card{padding:14px}.button-row{flex-direction:column}.toolbar{align-items:stretch}.sheet{margin:auto auto 10px}.sidebar{width:260px}}


/* Manager technician visit filters */
.visit-filters h3{margin-top:0}
.filter-grid{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:12px;align-items:end}
@media (max-width:720px){.filter-grid{grid-template-columns:1fr}.visit-filters .button-row{display:grid;grid-template-columns:1fr 1fr}}

/* Visit photo attachments */
.visit-entry-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:16px;align-items:start}.photo-field{margin-top:14px}.photo-field>strong{display:block;font-size:13px;margin-bottom:8px}.photo-field input[type=file]{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden}.photo-button{display:block;text-align:center;margin:0 0 7px}.photo-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:10px}.photo-preview{position:relative;aspect-ratio:1;border-radius:7px;overflow:hidden;background:#e8eaed}.photo-preview img,.history-photos img{width:100%;height:100%;display:block;object-fit:cover}.photo-preview button{position:absolute;top:4px;right:4px;width:26px;height:26px;border:0;border-radius:50%;background:rgba(0,0,0,.72);color:#fff;font-size:18px;line-height:1;cursor:pointer}.history-photos{max-width:480px}.history-photos a{aspect-ratio:1;border-radius:7px;overflow:hidden;border:1px solid var(--line)}
@media (max-width:720px){.visit-entry-grid{grid-template-columns:1fr}.photo-field{margin-top:0}.photo-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}

/* Follow-up outcomes */
.outcome-row{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:12px}.outcome-btn{border:1px solid var(--line);border-radius:7px;background:#fff;padding:10px 8px;font-weight:800;cursor:pointer}.outcome-btn.won{color:#146c43}.outcome-btn.lost{color:#4f5660}.outcome-btn.parked{color:#8a5a00}.outcome-btn.complete{color:#15558d}.outcome-btn.selected{box-shadow:inset 0 0 0 2px currentColor;background:#f7f8fa}@media(max-width:560px){.outcome-row{grid-template-columns:1fr 1fr}}

/* Notes added after a visit */
.additional-notes{display:grid;gap:7px;margin:12px 0}.added-note{border-left:3px solid #9aa0a8;background:#f7f8fa;border-radius:0 7px 7px 0;padding:10px 12px;line-height:1.4}.added-note span{display:block;color:var(--muted);font-size:11px;margin-top:5px}.add-note-btn{margin-top:10px;padding-left:0}

/* Email notification interface */
.email-state{font-size:11px;font-weight:750;margin-top:7px;color:#7a5b00}.email-state.sent{color:var(--ok)}.email-state.failed{color:var(--danger)}.email-state.sending{color:#15558d}.toggle-line{display:flex;align-items:flex-start;gap:12px;margin:0}.toggle-line input{width:20px;height:20px;margin:2px 0 0}.toggle-line span{display:grid;gap:3px}.toggle-line small{color:var(--muted);font-weight:400}
.auth-gate{position:fixed;inset:0;z-index:1000;background:#f3f4f1;display:grid;place-items:center;padding:20px}.auth-gate[hidden],.auth-card[hidden]{display:none}.auth-card{width:min(420px,100%);background:#fff;padding:32px;border-radius:18px;box-shadow:0 20px 60px #0002}.auth-card .brand-mark{margin-bottom:18px}.auth-card h1{margin:0 0 8px}.auth-card label{display:block;margin:18px 0}.auth-card input{width:100%}.auth-link{display:block;margin:14px auto 0;text-align:center}

/* Offline queue and synchronization state */
.sync-state{display:inline-flex;align-items:center;gap:5px;margin-top:6px;padding:3px 8px;border-radius:999px;background:#e9f7ee;color:#176b38;font-size:11px;font-weight:800}.sync-state.pending,.sync-state.syncing{background:#fff3cd;color:#7a5700}.sync-state.failed{background:#fde8e8;color:#a51d2a}

/* Fast customer search on customer lists and new visits */
.customer-search-toolbar{position:sticky;top:94px;z-index:10;background:var(--bg);padding-bottom:10px}.customer-search-toolbar input,#visitCustomerSearch{min-height:50px;font-size:16px}.customer-picker-results{max-height:360px;overflow:auto;border:1px solid var(--line);border-radius:9px;background:#fff;box-shadow:0 12px 28px #0002;margin:6px 0 10px}.customer-picker-results[hidden]{display:none}.customer-picker-results button{display:block;width:100%;border:0;border-bottom:1px solid var(--line);background:#fff;text-align:left;padding:13px 14px;cursor:pointer}.customer-picker-results button:last-child{border-bottom:0}.customer-picker-results button:active{background:var(--accent-soft)}.customer-picker-results strong,.customer-picker-results span{display:block}.customer-picker-results span{color:var(--muted);font-size:11px;margin-top:3px}@media(max-width:640px){.customer-search-toolbar{top:82px}.customer-picker-results{max-height:44vh}}
.followup-badges{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:5px}